Orders may take 2-3 business days to process before shipping. Once order is processed you will receive a tracking number for your order. Currently we do not offer expedited shipping.

We currently ship within the United States

Shipping rates are flat for all domestic and international orders.

Dreamhatcher is not responsible for lost/stolen items. In the case of a lost/stolen package please contact the carrier directly. Once the order is in the possession of the carrier we do not see it again. Dreamhatcher is unable to replace items lost by the post office or stolen free of charge. We will, however, do everything in our power to assist you!

Major holidays also will increase shipping time. Please be mindful that our very small staff does not work on these days as we feel they deserve to spend time with their families. 

==> Please note that during sales & promotions, processing times may increase as order influx increases at those times. Please allow up to 5 business days to receive a response from customer service during this time. We strive to send orders out as quickly as possible and will notify you of any major delays. 

INTERNATIONAL CUSTOMERS 

All international orders will be shipped via USPS First Class International. Please note that the typical delivery time will generally be 10-15 days from shipment, possibly longer depending on your country. You will receive a tracking and a customs confirmation number confirming acceptance by the post office to forward onto Customs for international shipment. 

Once an order has been shipped from our facility, we are no longer responsible for mail delays and certain other extenuating circumstances are beyond our control (i.e Covid 19 regulations, customs delays, etc.)

Customs fees vary by country. The customer is solely responsible for any customs duties or taxes associated with their purchase.

Returns

Dreamhatcher does not accept return requests for exchanges, reports of errors or damaged items, or any other requests for order changes must be made within 3 business days of the delivery date. NO EXCEPTIONS. Please be sure to consult the size chart on the item BEFORE checking out! 

Any return exceptions will be refunded via store credit in the form of a Dreamhatcher E-Gift Code. Credits are processed within 7-10 business days of your item(s) delivery to us. Exceptions are not guaranteed and are to the discretion of our leadership team based on inventory, current shipping times, and availability of limited release and exclusive items. Worn items are not eligible to be exchanged. 

Exchanges:will be subject to a processing fee of $9 per item. Please email info@dreamhatcher.co in order to receive exchange instructions. Exchanges on limited release and exclusive items are not guaranteed. Please fully ensure your order is correct BEFORE checking out!

Order alterations generated by Dreamhatcher will be accompanied by an email to the address used to place the order and refunded via E-gift Code, in the case of unavailable or cancelled items.

Dreamhatcher is unable to add discount codes to orders after they have already been placed, and no more than one code can be used on a single order. 

We have a -3 day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@dreamhatcher.co. Please note that returns will need to be sent to the following address:

(Dreamhatcher 5625 Xerxes Ave N Suite C, PMB #321  Brooklyn Center, MN 55430)

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@dreamhatcher.co.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned like custom products (such as special orders or personalized items), Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded a store credit. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@dreamhatcher.co .